Last updated: September 2026

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This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, contact me, enquire about my services, book a consultation, or work with me.

British English 1 to 1 is an auxiliary business name (aputoiminimi) of Suomen Mökkivuokraamo Ay, Business ID 2020050-1.

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I aim to collect only the information I need to provide my services, communicate with clients and manage my business.

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1. Who is responsible for your personal data?

British English 1 to 1 is the business through which I provide English communication coaching and related professional services.

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British English 1 to 1 is an auxiliary business name (aputoiminimi) of Suomen Mökkivuokraamo Ay, Business ID 2020050-1.

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I am responsible for deciding how and why your personal information is collected and used.

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British English 1 to 1
Loimolankatu 17
80200 Joensuu
Finland

Email: info@britishenglish1to1.com

 

For the purposes of this Privacy Policy, “British English 1 to 1”, “I”, “me” and “my” refer to Matthew Comber, operating British English 1 to 1 through Suomen Mökkivuokraamo Ay.

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2. What personal information do I collect?

The information I collect depends on how you interact with me.

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Contact and enquiry information

When you contact me or enquire about my services, I may collect:

• your name

• email address

• telephone number

• company or organisation

• job title or professional role

• postal or billing address where required

• information you provide in your enquiry

• information contained in correspondence between you and me.

 

Coaching and professional information

If you become a coaching client, I may collect information that is relevant to providing the service, such as:

• your professional role and responsibilities

• your communication goals and needs

• information about situations in which you use English

• notes made during or after coaching sessions

• examples, documents, presentations or other materials you choose to discuss or work on during coaching

• information about appointments, packages and services provided.

I only aim to collect information that is relevant to the coaching or other service I am providing.

 

Payment and billing information

I may collect information needed to issue invoices, receive payments and maintain my accounting records.

Where payment is made through a third-party payment provider, payment card details are normally processed directly by that provider rather than being stored by me.

 

Website and technical information

When you visit my website, certain technical information may be collected automatically. This can include:

• IP address

• browser type

• device type

• pages visited

• general information about how the website is used

• cookie and similar technology information.

Some of this information is collected by Wix as my website provider.

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3. How do I use your personal information?

I may use personal information to:

• respond to enquiries and requests

• arrange consultations

• provide English communication coaching and other agreed services

• understand your professional communication needs

• prepare for coaching sessions

• provide feedback, materials and other agreed support

• manage coaching packages and appointments

• communicate with clients

• issue invoices and process payments

• maintain appropriate business and accounting records

• deal with questions, complaints or disputes

• maintain the security and operation of my website and systems

• understand how my website is used and improve my website and services

• comply with legal and regulatory obligations

• establish, exercise or defend legal claims where necessary.

I may also use contact information for direct marketing where this is permitted by law. You can opt out of marketing communications at any time.

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4. What is my legal basis for processing personal data?

Under the General Data Protection Regulation (GDPR), I rely on one or more of the following legal bases, depending on the circumstances.

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Contract

I may process personal data when it is necessary to provide a service you have requested or to take steps at your request before entering into a contract.

For example, this may include arranging a consultation, providing coaching, managing appointments and issuing invoices.

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Legal obligation

I may process information when this is necessary to comply with a legal obligation, such as accounting, tax or other statutory requirements.

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Legitimate interests

I may process information where this is necessary for my legitimate business interests and those interests are not overridden by your rights and interests.

This may include managing my client relationships, maintaining business records, improving my services, protecting my website and systems, and dealing with complaints or disputes.

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Consent

In some situations, I may ask for your consent before processing personal information, for example where consent is required for certain cookies or marketing activities.

Where processing is based on consent, you can withdraw your consent at any time.

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5. Coaching notes and information discussed during coaching

My coaching is personalised and may involve discussing your work, professional responsibilities, projects, presentations, meetings, negotiations or other professional situations.

I may make notes during or after sessions so that I can prepare for future sessions and provide continuity in your coaching.

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Coaching notes and relevant materials may be stored securely using Google Workspace.

I do not normally record coaching sessions.

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Please avoid providing unnecessary confidential or sensitive information about other people, customers, employees, clients or organisations during coaching. If you choose to discuss confidential professional information, please only provide information that you are authorised to share.

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6. Services and technology providers I use

I use a small number of third-party services to operate my website and provide my services.

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Wix

My website is hosted and operated using Wix.

Wix may process information such as website usage information, IP addresses, device and browser information, cookies and information submitted through website forms.

Wix also provides website analytics and other technical services.

My website uses a cookie consent banner to manage consent for non-essential cookies and similar technologies. Where required, non-essential analytics and other cookies are only used after the relevant consent has been given.

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Google Workspace and Gmail

I use Google Workspace, including Gmail, for business email, document storage and other business functions.

Information sent to me by email, including attachments, may therefore be processed and stored using Google Workspace.

I may also use Google Workspace to store coaching notes, materials and other documents relevant to providing my services.

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Google Calendar

I use Google Calendar to manage appointments and allow clients to book consultations through an online booking link.

When you book an appointment, information such as your name, email address, appointment date and time, and any information you provide through the booking process may be processed by Google Calendar.

Please avoid entering confidential or sensitive information into a booking form unless it is specifically requested.

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Google Meet

Google Meet is my usual platform for online coaching sessions.

Google may process information necessary to provide the meeting service.

I do not normally record coaching sessions.

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Zoom and Microsoft Teams

I may occasionally use Zoom or Microsoft Teams if a client prefers to use one of these services.

Where a client arranges or hosts a meeting through their own Zoom or Microsoft Teams account, the relevant provider may process personal information in accordance with its own privacy policy and terms.

I do not normally record coaching sessions conducted through these services.

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7. Who do I share personal information with?

I do not sell your personal information.

I may share personal information with trusted service providers where this is necessary to operate my business or provide my services. These may include providers of:

• website hosting and related website services

• email and document storage

• online meeting services

• calendar and appointment services

• payment processing

• accounting and financial services

• IT, security or other business support services.

I may also disclose personal information where this is required by law, by a competent authority, or where necessary to establish, exercise or defend legal claims.

I only seek to share information that is reasonably necessary for the relevant purpose.

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8. International transfers

Some of the service providers I use may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, I rely on appropriate safeguards and transfer mechanisms where required by applicable data protection law.

The relevant service providers may also have their own data protection arrangements, contractual safeguards and international transfer mechanisms.

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9. How long do I keep personal information?

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where I need to meet legal, accounting or regulatory requirements.

Different types of information may therefore be retained for different periods.

For example:

• Client and coaching information may be retained for a reasonable period after coaching ends so that I can maintain appropriate business records and respond to any subsequent questions or issues.

• Accounting and payment records may be retained for the period required by applicable accounting and tax legislation.

• Enquiry and correspondence information may be retained for a reasonable period where necessary to manage the enquiry or my relationship with you.

• Marketing information is retained only for as long as necessary for the relevant marketing purpose or until you withdraw your consent where consent is the legal basis.

When personal information is no longer required, I will take reasonable steps to delete or securely dispose of it.

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10. Cookies and website analytics

My website is hosted on Wix.

Wix uses essential cookies and similar technologies that are necessary for the operation, security and basic functionality of the website.

I also use Wix Analytics to understand how visitors use my website and to monitor website performance.

My website does not intentionally use cookies for advertising or behavioural advertising.

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11. Direct marketing

I may occasionally contact existing clients or other professional contacts with information about my services where this is permitted by applicable law.

Where consent is required, I will ask for it before sending marketing communications.

You can ask me to stop sending marketing communications at any time by contacting me at info@britishenglish1to1.com.

 

12. How do I protect personal information?

I take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

This includes using established service providers, appropriate account security and access controls, and limiting access to personal information where reasonably possible.

However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

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13. Your rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to the personal information I hold about you

• ask me to correct inaccurate or incomplete information

• ask me to delete your personal information

• ask me to restrict how I process your information

• object to certain processing

• request portability of information where the right applies

• withdraw consent where processing is based on consent

• object to direct marketing at any time.

If you wish to exercise any of these rights, please contact me at:

info@britishenglish1to1.com

I may need to verify your identity before responding to a request.

I will respond within the period required by applicable data protection law.

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14. Complaints

If you have a concern about how I handle your personal information, I encourage you to contact me first so that I can try to resolve the issue.

You also have the right to make a complaint to the relevant data protection supervisory authority.

In Finland, this is the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto).

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15. Changes to this Privacy Policy

I may update this Privacy Policy from time to time if my services, technology, service providers or legal obligations change.

The latest version will be published on this website.

The date at the top of this page shows when the policy was last updated.

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16. Contact

If you have any questions about this Privacy Policy or how I handle personal information, please contact me:

British English 1 to 1
An auxiliary business name (aputoiminimi) of Suomen Mökkivuokraamo Ay
Business ID: 2020050-1
Loimolankatu 17
80200 Joensuu
Finland

Email: info@britishenglish1to1.com

 

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British English 1 to 1
Business English communication coaching for senior professionals, leaders and specialists.