These Service Terms apply to English communication coaching and related professional communication services provided under the business name British English 1 to 1, an auxiliary business name (aputoiminimi) of Suomen Mökkivuokraamo Ay (Business ID 2020050-1).

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By booking or purchasing services from British English 1 to 1, you agree to these Service Terms.

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1. Our services

British English 1 to 1 provides personalised English communication coaching and related services for professionals, leaders, specialists, business owners and organisations.

Services may include:

• 1-to-1 English communication coaching

• coaching for small groups or teams

• preparation for presentations, meetings, pitches, negotiations and other professional communication

• support with professional vocabulary, wording and communication strategies

• communication practice based on the client's real work and professional situations

• agreed translation, proofreading or related language services.

The exact content of the service will depend on the client's needs and will be agreed before or during the coaching arrangement.

Coaching is tailored to the individual or organisation. It is not a fixed course and does not guarantee a particular level of English, business result, career outcome or other specific result.

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2. Booking and scheduling

Coaching sessions are arranged at a mutually agreed date and time.

Sessions may take place online or, where agreed, at the client's workplace or another suitable location.

The client is responsible for attending sessions at the agreed time and for ensuring that they have the necessary equipment and internet connection for online sessions.

For company or team programmes, the organisation purchasing the service is responsible for ensuring that participants are informed of the agreed schedule and arrangements.

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3. Fees and payment

The applicable price and payment arrangements will be confirmed before the service begins. Unless otherwise agreed, individual coaching sessions and coaching packages are paid for in advance.

For company and other business clients, payment terms may be agreed separately and stated on the relevant quotation or invoice.

All prices will be stated with the applicable VAT treatment. Where VAT is applicable, it will be included or added as stated in the quotation, booking or invoice.

Any agreed travel expenses or other additional costs will be communicated to the client in advance.

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4. Packages and coaching programmes

Coaching may be purchased as an individual session, a package of sessions, or an ongoing coaching programme.

Where a client purchases a package or programme, the number of sessions, duration, price and any additional services included will be agreed with the client before the package begins.

Unless otherwise agreed, package sessions should be used within the period specified when the package is purchased.

Packages are intended to provide continuity of coaching. They do not create an obligation for the client to purchase further services after the package has ended.

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5. Cancelling or rescheduling

A client may cancel or reschedule an individual coaching session without charge by giving at least 24 hours' notice.

If a session is cancelled or rescheduled with less than 24 hours' notice, or if the client does not attend without notifying British English 1 to 1, the session may be treated as a completed session and deducted from the client's package.

Exceptions may be made at the discretion of British English 1 to 1 in circumstances such as sudden illness, emergencies or other exceptional situations.

If British English 1 to 1 needs to cancel or reschedule a session, reasonable efforts will be made to arrange another suitable time.

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6. Refunds

Sessions that have already been provided are not refundable, except where otherwise required by applicable law.

If a client ends a package before all sessions have been used, the value of any unused sessions will be calculated using the price paid for the package and the number of sessions included in that package.

Where a refund is due, the value of sessions already provided will be deducted from the amount paid, and the remaining balance will be refunded.

For example, if a package contains ten sessions and the client has used four sessions, the value of four sessions will be deducted from the amount paid and the remaining amount will be refunded.

Any statutory consumer rights, including rights relating to withdrawal from a distance contract, continue to apply.

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7. Consumer right of withdrawal

If you are purchasing services as a consumer and the agreement is concluded by means of distance communication, you may have a statutory right to withdraw from the agreement within 14 days, subject to the conditions and exceptions provided by applicable law.

If you ask us to begin providing the service before the withdrawal period has ended, you may be required to pay for the proportion of the service that has been provided before you notify us of your withdrawal.

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To exercise a statutory right of withdrawal, you may contact us by email at:

info@britishenglish1to1.com

 

This section does not limit any statutory consumer rights.

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8. In-person coaching and travel

In-person coaching may be available at the client's workplace or another agreed location.

The location, availability and any travel arrangements will be agreed before the session or programme begins.

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Where travel expenses or other additional costs apply, these will be agreed with the client in advance.

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9. Client responsibilities

Coaching is a collaborative process.

The client is responsible for providing accurate information about their communication needs and, where appropriate, providing relevant professional context, documents or examples to support the coaching.

The client remains responsible for checking and approving any language, wording or communication materials before using them professionally.

Where coaching involves confidential business, technical, legal, financial or other professional information, the client should only provide information that they are authorised to share.

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10. Confidentiality

British English 1 to 1 respects the confidentiality of information shared during coaching.

Information relating to a client's work, business, customers, colleagues, projects or other professional matters will be treated as confidential and will not knowingly be disclosed to third parties without the client's permission, except where disclosure is required by law.

Clients are also expected to respect the confidentiality of information relating to British English 1 to 1 and other clients that they may become aware of during group coaching or other collaborative activities.

This confidentiality commitment does not replace the separate Privacy Policy, which explains how personal data is collected, used and stored.

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11. Coaching materials and intellectual property

Materials created specifically for a client as part of coaching may be used by that client for their own professional purposes.

Unless otherwise agreed, coaching materials, exercises, templates and other resources provided by British English 1 to 1 remain the intellectual property of British English 1 to 1 or their respective owners.

Clients may not reproduce, sell, publish or distribute such materials commercially or provide them to third parties without permission.

Where a client provides their own documents, presentations or other materials for coaching, the client remains responsible for ensuring that they have the right to provide those materials for this purpose.

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12. Online sessions and technical problems

Online coaching normally requires a suitable internet connection and appropriate device.

British English 1 to 1 is not responsible for technical problems caused by the client's equipment, software, internet connection or other circumstances outside its reasonable control.

If a session is significantly disrupted by technical problems, reasonable efforts will be made to continue, extend or reschedule the session where appropriate.

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13. Limitation of liability

British English 1 to 1 will provide its services with reasonable care and skill.

Coaching is intended to support the client's professional communication. However, British English 1 to 1 cannot guarantee any particular business, career, financial, academic or other outcome.

The client remains responsible for decisions and actions taken as a result of information, language or communication strategies discussed during coaching.

Nothing in these Service Terms excludes or limits liability where such exclusion or limitation would be unlawful.

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14. Ending an ongoing coaching arrangement

Either party may normally end an ongoing coaching arrangement by giving reasonable notice.

Where a client has purchased a fixed-term package or programme, the arrangements for ending that package will be those agreed when the package was purchased, subject to any statutory rights that apply.

Any unused sessions and payments will be dealt with in accordance with the agreed package terms and applicable law.

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15. Changes to these Service Terms

The current version of these Service Terms will be published on this website.

British English 1 to 1 may update these Service Terms from time to time.

Changes will normally apply to new bookings and agreements made after the updated terms take effect. Changes will not normally affect services that have already been agreed, unless a change is required by law.

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16. Complaints

If you have a concern about a service, please contact British English 1 to 1 first so that we have an opportunity to resolve the matter.

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Please contact:

Matthew Comber
British English 1 to 1
info@britishenglish1to1.com

 

We will aim to respond to complaints and concerns promptly and fairly.

Consumer clients also retain any rights they have under applicable consumer-protection legislation.

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17. Governing law

These Service Terms are governed by the laws of Finland.

For consumer clients, any mandatory consumer-protection rights and rules that apply under applicable law will continue to apply.

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18. Contact

If you have any questions about these Service Terms or the services provided by British English 1 to 1, please contact:

Matthew Comber
British English 1 to 1
Loimolankatu 17, Joensuu 80200, Finland
info@britishenglish1to1.com

 

​​​British English 1 to 1 is an auxiliary business name (aputoiminimi) of Suomen Mökkivuokraamo Ay (Business ID 2020050-1).

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British English 1 to 1

Business English communication coaching for senior professionals, leaders and specialists.