FAQ
How do I start learning English with you?
The first step is to get in touch using the contact form, email or phone. We will then arrange a free 30-minute consultation to talk about why you want to improve your English and how we can help you. We will be happy to chat with you and discuss your language needs.
​
How do I buy English coaching sessions?
The sessions need to be paid for in advance. You can buy sessions individually, or you can buy a package of 10. Simply let us know how many sessions you want to buy and we will send you an invoice. You can pay by bank transfer, or by debit or credit card (via PayPal).
​
Do you only work with people in Finland?
No. Although we are based in Joensuu, Finland and many of our clients are Finns, we also work with people from other countries in Europe and around the world. No matter where you are based, if you want to improve your English, please contact us for a FREE 30-minute online chat.
What is your refund policy?
If you decide you want to stop having lessons, you will receive a refund for any lessons you’ve paid for but haven’t used. For more details, please see the service terms.
What contact details do you need?
We need your name, address, phone number and email. This information is required for billing purposes and also for communication between lessons. See the privacy policy for more details.
Do you offer in-person coaching sessions?
​​
In-person sessions are primarily available in Joensuu and the North Karelia region of Finland, although other locations in Finland will also be considered. Travel expenses will apply for all in-person sessions. Please get in touch to find out more.
Do you teach children?
​​
Our students are usually adults who want a private tutor to improve their English language skills for work or leisure. That said, if your child needs a private English teacher please get in touch and we can decide if we can help you.
What does the price include?
You get much more than just the lessons. The price includes a needs assessment, design of lessons for YOUR needs, learning materials, feedback and support. We will assess your current language skills and make a plan to teach you the English you need. There will be detailed preparation before each session and where required, follow-up notes to aid your private study. Support via email or WhatsApp between sessions is also included.
​
How do we schedule the sessions?
​
After the free consultation we can agree a regular appointment time. If you ever need to reschedule, just get in touch and we can agree a new time via WhatsApp or email.
​
How often should I have a coaching session?
It is up to you how often you have an English language coaching session, but in order to maintain progress we strongly recommended that you have at least one session a week, if not more. Even with one session a week you will soon start to see progress and increase your confidence speaking English.